G20/OECD INFE REPORT Ensuring financial education and consumer protection for all in the digital age

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Prepared by the OECD International Network on Financial Education (OECD/INFE) through an iterative consultation process between 2015 and 2017, this report supports Principle 6 of the High-Level Principles for Digital Financial Inclusion and contributes to G20 and GPFI efforts to prioritise their implementation. It discusses the implications of the digitalisation of finance for financial education and relevant consumer protection issues and provides an overview of digital financial services around the world. It also explores the challenges and opportunities resulting from today’s digital revolution for consumers, small businesses and particularly disadvantaged groups; and illustrates the use of digital tools to deliver financial education, while addressing the role of public, private and other relevant stakeholders in this regard.