The Microcredit Regulatory Authority (MRA) of Bangladesh was concerned about the high interest and service charges set by MFI’s on consumers. They set out to develop a framework to protect consumers, while at the same time enable MFI’s to operate sustainably. The study describes the data gathering, the consultative process and the support provided in setting a fair and consistent rate. This policy is monitored regularly and continues to show compliance by MFI’s, improved efficiency in MFI operations and greater benefit to the end consumers.